RETURN POLICY FOR ONLINE ORDERS.
We’re sorry that your online purchase did not work out for you! To start your return simply contact us at firstname.lastname@example.org within 48 hours of receiving your gown.
We will respond to your email giving you the address to return your gown to. Within 24 hours of our email accepting your return, you will need to arrange a return shipment of your dress with Australia Post with a trackable shipping method.
You will not be refunded the cost of your return shipping.
Remember there are the following stipulations in order for your item to be returnable:
- You must have contacted us via email within 48 hours of receiving your gown,
- The gown must be in exactly the same condition as received with original tags attached,
- GOSSIP GOWNS must be notified of the Australia Post tracking information once the goods have been despatched, failing to ship with a reliable or trackable method may result in lost/unreceived items. Gossip Gowns will not be held responsible for gowns that are lost in transit as part of your return,
- Once GOSSIP GOWNS has received your returned gown, within the accepted time frame it will undergo thorough inspection.
- If accepted, GOSSIP GOWNS will issue your refund minus a processing fee of $35.
- If it is deemed that your gown has been worn, used for promotion or commercial purposes, the return will be cancelled, and the gown will be returned to you and you will not receive a refund.
Please note the above policy does not apply to gowns purchased from within our Brisbane store. When purchasing a gown in store the returns policy will be explained and agreed to at point of sale.