FAQs

YES YOU DO! Simply click on the ‘book in‘ button at the top of this page to make your appointment.  We usually book out every weekend and all school holidays, so make sure to book in advance.  It makes us so sad when we have to turn away shoppers because we are booked out.

Yes you can.  We will help you take photos to help you make your decision. We also will help you if you want to facetime someone special that can help you with your decison.

Our range includes:

SHERRI HILL

Nicoletta (formerly Jadore)

Ellie Wilde

JOVANI

Portia and Scarlett

ASHLEY LAUREN

The Private Collection

Tina Holly Couture

Yes, we definitely do.  We offer a 2-month lay-by whereby you leave the dress with us and you have 2 months to pay it off and collect. We also offer AFTERPAY and ZIP PAY where you can buy now, and pay later.

No, our store is full of school formal and prom gowns, and they are aimed at our 16 –19 year-old shoppers. Our formal gowns are mostly unique pieces that cannot be ordered again. If you are bridesmaid shopping, it is best to visit stores that specialise in wedding and bridesmaid gowns. We do not have the expertise, or the range to satisfy bridesmaid groups.

Yes, you can. We are unique in that we dedicate 100% of our floor space to formal dresses, and we understand that lots of shoppers want to be able to find their dream dress, and to be able to take it home that same day to show off to family and friends, so at Gossip Gowns that is exactly what we do!

At Gossip Gowns we have made the decision to move to written communication for all enquiries.

Our team is dedicated to improving our customer experience, and we strive to provide all our customers with a positive shopping experience. By moving to written communication only, allows for us to provide clear, concise, and thorough information without the noise and disruption that phone calls have on our in store shopping experience.

We always respond, and we always have options. We are a small business and team, and we appreciate your understanding on this.

If you have questions that are not answered on our website, send an email to hello@gossipgowns.com.au

If you have an upcoming appointment you will have received  a confirmation SMS and Email, you can respond on either of these platforms to communicate with us.

We have 13 fitting rooms dedicated to our school formal shoppers but every Weekend and School Holiday time is extremely busy. We work as hard as we can to provide one-on-one service to everyone who walks through our doors. Because we work by appointment, no one has to wait for help, fitting rooms or mirrors.

No, we do not have any dresses available to rent. The big brands like SHERRI HILL, JOVANI and THE PRIVATE COLLECTION do not support or stock rental shops. So, for us to continue to have the best formal brands, we can’t hire out our dresses. Rental shops don’t buy from big brands; they hire out second hand dresses.

We are in our very own beautiful building at 170 Bennetts Road Norman Park QLD. We are a standalone building with our own free carpark. Often on weekend and during busy school holiday times the car park can be full, but there is also plenty of free street parking in the surrounding streets.

The best shopping experiences are often when you just come with one, or both parents. Often we see shoppers come into the store with a large group of friends, and they end up confused, frustrated and without a dress because there are too many opinions. Keep it simple, and bring your most honest and trusted shopping buddy. You can rely on our team to look after you, we will not let anyone buy a dress that isn’t perfect for them! To avoid crowding in our store, we ask that you bring 1 to 2 people with you to your shopping appointment.

NOW! It’s never too early to start shopping for your formal dress. We are constantly re stocking our shelves with exciting new dresses, and once we sell out of a style, we often don’t replace it with the same style, so if you love it…. go for it or you might miss out on it! The busiest times at Gossip Gowns are every School holidays, and weekends. Coming in the week before School Holidays start is a great time to come in, you will beat the School holiday rush.

We want to make sure we can provide the best possible customer service by giving you plenty of time to try on. When you arrive, we will ask what event you are attending, and roughly what are you looking for. As soon as a member of our team becomes available, we will start with 3 dresses you are interested in, and once you are in your fitting room, we will work with you to continue the search to find that perfect gown.

We sell you the actual dress in the photo. We do not do any colour editing and attempt to make sure the colours on the screen are as accurate as possible.

We sell lots of beautiful Ivory and White gowns that are worn as bridal gowns, however we don’t specialise in bridal.

We accept Afterpay, Zip Pay, Credit card, Debit card, Cash and we offer a 2 month layby.

We are open by appointment :

MONDAY TO FRIDAY 10AM TO 5PM

SATURDAY 9AM TO 4PM

SUNDAY 9AM TO 4PM

Please remember we are by appointment only, and you need to book your appointment before coming to the store.  Most weekends and school holiday appointments book out way in advance.

Send a brief email to hello@gossipgowns.com.au telling us about yourself. Be creative and show us who you really are!

We are 100% dedicated to Senior-Formal and Prom dresses. This means that every dress in our store is long/ floor length. We would love to have Semi-Formal dresses also, but we don’t have any more space in our shop for them! Sorry Semi Girls…we’ll see you for your Year 12 formal gown x

All gowns are shipped via Australia Post, with signature on delivery. We will send you notification once your order has been packed and on it’s way. Please use your tracking number to keep up to date on delivery timing.

We aim to ship out your gown as quickly as possible.

Some gowns are in stock now ready for dispatch today, some are made to order in Australia and take 2-21 days for construction, quality control and dispatch… and some gowns come from our international warehouse and will take 7 – 21 days for dispatch. At all times we will clearly communicate with you how many days away your gown is. 

If in any case your order cannot be dispatched well before your event date, we will notify you and offer a full refund.

YES, if you have purchased your dress online from us. You are able to return it for a store credit.  You will not be refunded, you will be issued a store credit to use at Gossip Gowns. To start your return you need to meet the following conditions :

RETURN POLICY FOR ONLINE ORDERS.

We’re sorry that your online purchase did not work out for you! To start your return simply contact us at hello@gossipgowns.com.au within 48 hours of receiving your gown. The following returns policy is in accordance with Australian Consumer Law which is overseen by the Australian Competition and Consumer Commission in Australia.

We will respond to your email giving you the address to return your gown to. Within 24 hours of our email accepting your return, you will need to arrange a return shipment of your dress with Australia Post with a trackable shipping method.

You will not be credited the cost of your return shipping, or any priority production fees/rush fees you may have paid.

  • Due to hygiene reasons, earrings cannot be returned.

Remember there are the following stipulations in order for your item to be returnable.

  • You must have contacted us via email within 48 hours of receiving your gown.
  • The gown must have been purchased at full price. SALE items are non returnable.
  • The gown must be in exactly the same condition as received with original tags attached.
  • GOSSIP GOWNS must be notified of the tracking information once the goods have been despatched, failing to ship with a reliable or trackable method may result in lost/unreceived items. GOSSIP GOWNS will not be held responsible for gowns that are lost in transit as part of your return.
  • Once GOSSIP GOWNS has received your returned gown, within the accepted time frame it will undergo thorough inspection.
  • If it is deemed that your gown has been worn, used for promotion or commercial purposes, the return will be cancelled, and the gown will be returned to you and you will not receive a credit.
  • If accepted, GOSSIP GOWNS will issue you a store credit. You will not be refunded, you will be given a credit to be used with Gossip Gowns.  You will not be credited the cost of any shipping or rush fees/priority processing fees. This credit is not transferrable to another person, and may be validated for 1 subsequent purchase for the same value or higher.

Please note the above policy does not apply to gowns purchased from within our Brisbane store. When purchasing a gown in store the returns policy will be explained and agreed to at point of sale. Note that SALE items that have been marked down due to imperfections or discontinuation are excluded from Returns or Exchanges.

Gowns purchased from within our Norman Park Showroom have different terms and conditions to the online terms and conditions, and will always be clearly explained and agreed to at point of sale within the store. If you have been able to come into the store to buy a dress, you have been able to try on all of our dresses, so you don’t need the same return policy as online shoppers do.

Formal Gowns are made to be worn delicately.  We urge you to wear with care!

If you walk across a rough surface, your train will drag, and possibly snag, likewise if you get to close to someone wearing sequins, it's possible that their sequins will snag on you.

The best form of defence against damage is prevention.  Don't sit on a rough surface, and please be careful of your accessories, especially hand clutches and corsages as they love to snag on beautiful evening gowns!

  1. Don’t do up your own zip! Always make sure you have a zipping buddy there to help you.
  2. Slip into the dress and make sure the dress is sitting in a comfortable position.
  3. Make sure there are no hanger straps and/or anything in the zippers way.
  4. Get your zipping buddy to attach the hook-n-eye first.
  5. Don’t breathe in, or hold your breath, this will just enlarge your ribcage.
  6. Put your hands on your mid tummy area giving a little squeeze, and exhale.
  7. Your zipping buddy then pulls up the zipper in one swift motion without stopping.

The majority of dresses have invisible zippers and feel sticky and hard the first time zipping. Remember you will need an extra person to help you, and if you are having a hard time zipping it, you can always rub a bar of soap or zipper wax on the teeth of the zipper to help ease and lubricate the zipper.

Here are some insiders tips on getting the best measurements:

Stand up straight with both arms lifted and feet together.

Measuring Your Bust:

  1. Take the tape around your back.
  2. Bring it across your bust at the fullest part.
  3. Record measurement

Measuring Your Waist:

  1. Wrap the tape around your waist just above your belly button or naturally where you curve in when you bend side to side.
  2. Record measurement.

Measuring Your Hips:

  1. Loop the tape completely around your bottom and thighs at the fullest part.
  2. Record measurement.

Now that you have all three measurements, make sure you match them accordingly–bust-waist-hips. For example: 34.5-26-36

Extra tips:

  • When measuring over underwear, keep the tape level and pull it together, but not too tight
  • If you will be wearing special undergarments with your dress, measure over those
  • If you are in between sizes, choose the larger one as it is easier to take in a dress than to let it out.
  • And remember, every dress and every fabric fits differently, so sizing can vary with every dress

Please note most of our gowns have a long hemline to accommodate everyone’s height, unfortunately we are unable to customise length.

Yes we ship worldwide!  

We are in Australia, and anything we send overseas may incur customs/ import fees.

These duties and taxes are determined by the customs agency within your country of destination.

We are in Australia, and anything we send overseas may incur customs/ import fees.

These duties and taxes are determined by the customs agency within your country of destination.

These fees will be based on the value of your order and the Tax-free threshold (if it exists) for the products imported into your country. Payment of any duties and taxes is the responsibility of the customer receiving their goods, and these fees are required at the time of delivery. Please note that It is illegal to not declare the contents within your parcel.

Due to strict government border controls, these fees cannot be avoided, minimised, or waived and must be paid regardless of acceptance or rejection of your parcel.